Integrations

Connect the tools your support team already relies on

Muchcane plugs into email, collaboration, commerce, and messaging platforms so tickets stay in one place with clear ownership and SLA context.

Email & mailboxes

Bring customer email into a shared inbox without losing thread history.

Sync Google Workspace support mailboxes. New messages create or update tickets automatically.

Connect Microsoft 365 shared mailboxes for team-based email handling and assignment.

Use standard mail protocols for custom domains and legacy mail servers used by support teams.

Migrate or bridge existing support stacks while you centralize ownership.

Import tickets and keep critical metadata aligned when consolidating helpdesk workflows.

Surface chat conversations alongside email tickets so agents work from one queue.

Notify channels on SLA risk, new high-priority tickets, and assignment changes.

Give agents order and payment context without leaving the ticket.

Pull recent orders, fulfillment status, and customer profile data into ticket sidebars.

Reference subscription status, invoices, and payment events while resolving billing tickets.

Push ticket events to internal systems or CRM tools via secure outbound webhooks.

Meet customers where they write — still managed as tickets with SLAs.

Handle WhatsApp conversations as tickets with assignment, notes, and SLA timers.

Ingest support SMS into the shared queue so phone-based requests stay tracked.

Build custom channel connectors with our REST API for tickets and agents. See documentation.

Enterprise plans include custom integrations and implementation support.

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