Careers
Muchcane is a team of 35 building shared inbox and ticket management. We value clear ownership, practical craft, and respect for the people who talk to customers every day.
Apply by emailing careers@muchcane.site with your resume and a short note about the role.
Engineering · Full-time · Remote / Hybrid
Own features across our shared inbox, assignment engine, and reporting stack. You will ship reliable APIs and polished UI with a small product pod. Strong TypeScript or similar modern web experience preferred; support domain knowledge is a plus.
Design · Full-time · Remote / Hybrid
Design dense, agent-friendly workflows for ticket queues, SLA views, and macros. You partner with support operators to reduce friction without hiding complexity that agents need. Portfolio should show B2B or productivity product work.
Customer Success · Full-time · Remote / Hybrid
Guide support teams from onboarding through mature SLA operations. You will run business reviews, surface product feedback, and help customers adopt assignment rules and reporting. Experience with helpdesk or SaaS customer success required.
Operations · Full-time · Remote / Hybrid
Be the internal expert on how real support teams run. You will dogfood Muchcane, write playbooks, assist with demos, and turn operational insights into product requirements. Prior experience as a support lead or operations manager is ideal.
We still want to hear from exceptional people. Send your background to careers@muchcane.site.