Terms of Service

1. Agreement to terms

These Terms of Service (“Terms”) form a binding agreement between you (the individual or entity accepting these Terms, “Customer,” “you,” or “your”) and Muchcane (“Muchcane,” “we,” “us,” or “our”) regarding access to and use of the Muchcane websites, applications, APIs, and related services (collectively, the “Services”). By creating an account, executing an order form, or using the Services, you agree to these Terms. If you accept on behalf of a company, you represent that you have authority to bind that company.

If you do not agree to these Terms, do not use the Services. Supplemental terms, order forms, or data processing agreements may apply; in the event of a conflict, the order form or signed agreement controls for the conflicting subject matter.

2. The Services

Muchcane provides shared inbox and ticket management software for customer support teams, including features such as assignment, SLA tracking, macros, CSAT collection, reporting, and integrations. We may update, improve, or discontinue features with reasonable notice when practical. We do not guarantee that the Services will be uninterrupted or error-free, but we will use commercially reasonable efforts to maintain availability consistent with industry practice for similar SaaS products.

3. Accounts and eligibility

You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your accounts and for ensuring that your users comply with these Terms. You must promptly notify us of unauthorized access. The Services are intended for business use by adults with legal capacity. You may not use the Services if you are barred under applicable law or if we have previously suspended your access.

4. Customer data and responsibilities

“Customer Data” means data, content, and materials submitted to the Services by you or your users, including tickets, messages, attachments, and configuration data. You retain all rights to Customer Data. You grant Muchcane a limited license to host, process, transmit, and display Customer Data solely to provide and support the Services, prevent abuse, and as otherwise described in our Privacy Policy and any data processing agreement.

You represent that you have all rights and consents necessary to submit Customer Data to the Services and to permit our processing. You are solely responsible for the content of Customer Data, for obtaining required notices and consents from end customers, and for configuring the Services (including integrations and access roles) appropriately for your compliance obligations.

5. Acceptable use

You will not, and will not permit others to:

• Use the Services for unlawful, harmful, fraudulent, or deceptive purposes;
• Infringe intellectual property, privacy, or other rights of third parties;
• Upload malware or attempt to gain unauthorized access to the Services or related systems;
• Probe, scan, or test the vulnerability of the Services except with our prior written consent;
• Interfere with or disrupt the integrity or performance of the Services;
• Resell, sublicense, or provide the Services to third parties as a standalone service except as expressly permitted;
• Reverse engineer, decompile, or attempt to derive source code except to the extent such restriction is prohibited by law;
• Circumvent usage limits, billing mechanisms, or security controls; or
• Use the Services to send unsolicited bulk communications in violation of applicable anti-spam laws.

We may suspend access for violations of this section or for risks to the security or integrity of the Services, with notice when practical.

6. Intellectual property

Muchcane and its licensors own all right, title, and interest in the Services, including software, interfaces, documentation, trademarks, and branding. These Terms do not transfer any ownership to you. Subject to your compliance and timely payment, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during your subscription term for your internal business purposes.

Feedback you provide may be used by Muchcane without restriction or compensation. You will not remove proprietary notices from the Services.

7. Fees and payment

Fees are as stated on an order form, pricing page, or invoice. Unless otherwise agreed, subscriptions renew for successive terms equal to the prior term, and fees are due in advance. You authorize us (or our payment processor) to charge applicable fees and taxes. Late amounts may accrue interest at the maximum rate permitted by law. We may change list prices for renewal terms with reasonable prior notice. Failure to pay may result in suspension or termination.

Except as required by law or expressly stated in an order form, fees are non-refundable. Agent-based pricing is calculated according to active seats as defined in your plan documentation.

8. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms and will protect it with reasonable care. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without restriction, is independently developed, or is rightfully received from a third party without duty of confidentiality. Disclosure may be made if required by law, with prior notice to the extent legally permitted.

9. Privacy and security

Our collection and use of personal information is described in our Privacy Policy. You are responsible for configuring security settings available to you, managing user access, and safeguarding API keys. We implement commercially reasonable security measures; you acknowledge that no system is completely secure.

10. Third-party services

The Services may interoperate with third-party products (for example email providers, chat tools, or commerce platforms). Your use of third-party services is governed by their terms. We are not responsible for third-party services and do not warrant their continued availability or compatibility.

11. Warranties and disclaimers

Each party represents that it has the legal power to enter into these Terms. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, MUCHCANE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT RESULTS WILL BE ACCURATE OR ERROR-FREE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR YOUR PAYMENT OBLIGATIONS, YOUR BREACH OF ACCEPTABLE USE OR INTELLECTUAL PROPERTY PROVISIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO MUCHCANE FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

13. Indemnification

You will defend and indemnify Muchcane against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from Customer Data, your use of the Services in violation of these Terms or law, or your infringement of third-party rights. We will defend you against third-party claims that the Services as provided by us infringe a U.S. intellectual property right, and will pay damages finally awarded, provided you give prompt notice, reasonable cooperation, and sole control of the defense. We may modify the Services, procure rights, or terminate the affected Services with a pro-rata refund of prepaid fees if we determine a claim cannot be reasonably resolved. This section states each party’s exclusive remedy for the claims it addresses.

14. Term and termination

These Terms remain in effect while you use the Services or for the subscription term stated in an order form. Either party may terminate for material breach if the breach remains uncured thirty (30) days after written notice (or immediately for non-payment or severe security risk). Upon termination, your right to access the Services ends. We will make Customer Data available for export for a limited period as described in documentation or your agreement, after which we may delete it. Provisions that by nature should survive (including fees owed, IP, confidentiality, disclaimers, limitations, indemnity, and governing law) will survive.

15. Governing law and disputes

These Terms are governed by applicable law without regard to conflict-of-law principles. Exclusive jurisdiction and venue for disputes arising out of or relating to these Terms or the Services lie in courts of competent jurisdiction, and each party consents to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or Confidential Information.

16. Export and government use

You will comply with applicable export control and sanctions laws. You will not permit use of the Services in embargoed jurisdictions or by prohibited parties. If you are a U.S. government entity, the Services are commercial computer software provided with only those rights as are granted to all other customers under these Terms.

17. Changes

We may modify these Terms by posting an updated version on muchcane.site and updating the “Last updated” date. Material changes will be effective no sooner than thirty (30) days after posting, except changes required by law which may take effect sooner. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Services and may terminate according to your subscription terms.

18. Miscellaneous

19. Contact

Muchcane
Legal: legal@muchcane.site
General: hello@muchcane.site