Shared inbox
Bring support email into one collaborative queue. See who is handling what, leave internal notes, and avoid double replies.
Built for Support Teams
Shared inbox and tickets with clear ownership
Muchcane unifies email and tickets into one workspace for customer support teams. Track SLAs, assign work without collisions, and keep every conversation accountable.
Trusted by support teams that need SLA discipline and ownership clarity.
Support workspace
Open Tickets
128
−12 today
First Response
18m
Within SLA
CSAT
4.7
Last 7 days
Ticket volume
This week
MonTueWedThuFriSatSun
Billing inquiry — invoice #4821
SLA 2h
Account access reset request
Assigned
Connects with the tools your support team already uses
Gmail
Outlook
Slack
Zendesk
Shopify
Stripe
Intercom
WhatsApp Business
Everything your support desk needs
From shared inbox to SLA timers and reporting — built for teams that own the customer relationship.
SLA timers
Define first-response and resolution targets by priority. Surface at-risk tickets before commitments slip.
Assignment rules
Route tickets by skill, channel, language, or load. Keep ownership explicit so nothing sits unclaimed.
Macros & canned replies
Save approved responses and multi-step macros so agents resolve common requests with consistent quality.
CSAT surveys
Collect satisfaction scores after resolution. Tie feedback to agents, queues, and ticket categories.
Reporting
Monitor volume, backlog, response times, and SLA performance so leaders can coach with real data.
Assistive AI
Help agents move faster without losing control
Muchcane’s assistive features are designed for support leaders who care about quality and accountability — not black-box automation.
Faster first response
Draft reply suggestions from ticket context so agents start from a solid outline and still review before sending.
Fewer duplicate tickets
Surface similar open conversations so teams can merge or link related requests instead of working the same issue twice.
Clearer triage
Highlight priority signals and topic tags to support routing — with humans remaining accountable for final decisions.
How it works
Three steps from scattered inboxes to a managed support operation.
1
Connect channels
Link support mailboxes and messaging tools. New conversations become tickets with full history preserved.
2
Set rules & SLAs
Configure assignment rules, priorities, and SLA policies that match how your team commits to customers.
3
Resolve with ownership
Agents work from a shared queue, collaborate with notes, and close tickets with measurable outcomes.
Simple pricing per agent
Choose the plan that fits your team size and operational needs.
Starter
For small support desks
$15 /agent/mo
- ✓ Shared inbox & tickets
- ✓ Basic SLA tracking
- ✓ Canned replies
- ✓ Email support
Growth
For scaling support teams
$39 /agent/mo
- ✓ Everything in Starter
- ✓ Advanced assignment rules
- ✓ Macros & CSAT
- ✓ Reporting & dashboards
- ✓ Priority integrations
Enterprise
For complex operations
Custom
- ✓ Everything in Growth
- ✓ Custom SLAs & roles
- ✓ SSO & advanced security
- ✓ Dedicated success manager
- ✓ Custom integrations & API
About Muchcane
Muchcane builds shared inbox and ticket management software for customer support teams. Founded in 2026, we focus on SLA tracking, clear ownership, and the day-to-day workflows agents actually use.
Our team of 35 works remotely to help support organizations run accountable, measurable operations.
35
Team members
24/7
Support coverage model
SLA
First-class tracking
1
Shared source of truth
Contact us
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